RMI Corp., Avon, Conn., reached a major milestone in May, announcing its 10,000th visitor to RMIKnowledge.com, RMI’s online resource for Advantage users. RMI says RMIKnowledge is designed to satisfy the increasing demand for online, immediate access to information and supplements RMI’s Help Desk Institute certified support team.
“Over the years we have seen businesses become increasingly digital, creating a need for support, information and services on-demand. In 2008, when we saw the first flicker of rental businesses developing the hunger for instant knowledge, RMI launched RMIKnowledge to fulfill it,” said Paul Chapdelaine, president of RMI Corp. “RMIKnowledge is the perfect tool for our users because like the Advantage solution, which it supports, RMIKnowledge provides users instant gratification whenever, wherever.”
Launched in 2008, RMI set out to offer its clients a 24/7 online training and searchable knowledgebase tool. Since the initial release, RMIKnowledge has grown to include more than 1,900 pieces of knowledge, in the form of training videos, best practice documents, solutions to everyday problem training documents, and knowledgebase articles published by RMI’s Help Desk team. Advantage users also can use this tool to submit new support incidents, access accounts and make purchases.
“During our implementation, we found RMI’s training videos in RMIKnowledge to be incredibly helpful. The training videos are task specific, so we were able to train for our individual responsibilities on a schedule that worked for each of us. Pausing the training topic, we were able to try the transaction on our own and then resume the video without missing a thing,” said Kevin Farr, senior inside sales manager at Skytec Rentals.
To learn more about RMI Advantage and RMIKnowledge, visit rmiusa.com.